ZANDO -REDELIVERS AN ITEM TO UNKNOWN ADDRESS NOT REQUESTED BY ME AND NO EXPLANATAION GIVEN AT MY EXPENSE

21 July 2020 i ordered a few items from Zando, and returned a few. The return was complete on the 24-07-20. One of the items was then delivered to an address on the 29-07-2020 and my refund was not completed. I have been req from the Zando team who request redelivery and where was it delivered to and Of course no response in 7 months. I did have an agent who called to advise he was going to investigate and get back to me, but nothing has happened. I did not req the redelivery - i mean how does one even do that without re ordering and i did not receive the item, i am at least owed an explanation since its at my cost