Zando - poor service

Zando was completely unprepared for Black Friday, which I find shocking for an online retailer. I placed an order and paid and a week later my product has still not been delivered. On top of that, their "friendly customer care agents" do not answer the phones. I have been calling them for a week and I have not got through to anyone. Further, their social media community managers are *********** and also do not reply to Facebook messages. Zando should not run Black Friday sales if they cannot keep up with orders and deliveries.