Zando POOR delivery and customer service

I am completely disappointed with the horrible service delivery regarding a Zando order made.

I have been waiting extremely long for my order to be delivered. I placed an order on the 2 December and it was only delivered today (13 December). To add to my frustration, I called into the call centre three or four times to try and find out where my order was and had to wait more than 20 minutes for each call just to speak to an operator, none of whom were helpful.

On my last attempt to find out where my order was, I requested that the delivery address be changed to my home address as the original address was my work address which was closing at 12 and would only be opened next year due to the festive firm closure.

It was confirmed that the delivery address would be immediately changed to avoid the package being delivered at a time when I was unable to collect it from my work address as no one seemed to be able to track the driver. The call centre agent assured me that the adress was changed and filled out the necessary change in adress forms.

Later that day I was then notified that the package had been delivered at my work address after I was told the address was changed, my package is now sitting at my work place and I am unable to get it until next year.

I am shocked by how your staff could mess up such a simple task. I currently dont have access to my ordered items and so I am unable to give them as christmas gifts...so much for a delivery policy and customer service.

I have emailed them before regarding this matter and have not received any feedback. Their "customer service" is **** to say the least.

I highly regret purchasing from Zando due to their inability to adhere to their own company delivery policies and what seems like basic incompetence.