Zando please honour your promise after ***** on my bank account

<p>A ********** transaction occurred on my account and I immediately called Zando to notify them after I got an email from my bank. After holding for a very long time they assured me that they had cancelled the transaction and will refund my money. </p> <p> </p> <p>This occurred on the 8th and I called today to query and they said they already made the delivery and now I must contact my bank. I already notified them in time that it was ********** and they assured me that all was sorted...why was the delivery made???</p> <p> </p> <p>Reference. ********** 49</p>