Zando - Pay back the money!!

<p>Zando pay back the money!</p> <p>I bought a pair of shoes from zando and received a size too small. The shoes were collected and then the real trouble started. I am unable to get my money back. The call centre keep on saying 'the shoes only arrived back yesterday and are processed.'</p> <p>'Yesterday' keep on moving to the next day even though I phoned and got confirmation of arrival on the real day that the shoes were delivered at the warehouse.</p> <p>To push payment forward by adding the following line, is underestimating the intelligence of the client.</p> <p>"Please note it can take between 3 and 7 working days for your refund to reflect depending on your banking institution and method of refund."</p> <p>This is not the time of the ox wagon. Banks nowadays send an email or sms to the client the moment that the money is payed into the account. If zando is - for some reason - unable to ask the bank for immediate notification of payment to the client, surely they can send a screenshot of the transaction. </p> <p>I'll never EVER buy anything from zando again. This is the worse client service.</p>