Zando - Pathetic Service Delivery

I have placed an order with Zando on 25 June 2018, the delivery period is 3-5 working days, it is going on 2 weeks and I have still not received my order, I have contacted Zando about 4 times and I am being told the same story each time I phone, Zando does not properly inform clients about the delay that they are experiencing due to the changes in their warehouse, I find this in breach of TCF principals as their changes should not impact their clients, I have ordered a gift for a family relative who has left the country yesterday without her gift. If Zando cannot handle the influx of orders, then I suggest that they should temporarily shut down their business until they can assist clients according to their Service Level Agreement. This is the last time that I would be ordering from Zando.......Truly pathetic service #Spree has just obtained a new customer - My order Number is ********** 18