Zando, out of business or out of control ?

I'm beginning to wonder if Zando has gone out of business because their lack of communication is so thorough. I put an order in almost two weeks ago which I have not received and I have been trying to contact their customer support division ever since. I have emailed over 20 times and I must have spent hours on the phone waiting for the customer service department to answer, which they never do. I am at my wits end with these people, their customer service ( if it still exists ) is the WORST I have ever dealt with, well been unable to deal with because they won't answer their phone or their email. I am totally disgusted with their lack of service. I'm now getting to the point where my next communication with them will be a lawyer's letter demanding the return of my funds. I can not believe that they can be so keen to take your money but that they will not even put sufficient people on a customer service desk so that queries can be answered promptly ?