ZANDO ORDER CANCELLED

<p>I am a First time user of your company and not very impressed by the service. I placed my order on 27 Dec 2016 just before midnight a few min later on the 28 dec 2016 I made an EFT payment. Since then I have sent multiple emails with proof of payment and still my order is pending payment. One of your reps even confirmed on the 29 Dec 2016 my emails and proof was received and passed it allow for updating. On Monday 2 Dec 2017 I received another email from the same rep who again escalated my issue as it was not seen too last week. Each day I receive automated payment reminders and messages that my order will cancel, including a final payment reminder and each day I repond. I have even contacted my bank who confirmed payment via a bank letter that I sent to zando even thought proof was send on the day of payment and mulitiple times since then. Its now been a full week and my order was still pending up untill this morning when I got a order cancellation email. At this point all I can do is hope for a refund and close my account.<br /> <br /> Thanks for no service maybe someone will listen now!</p> <p><br /> Ps. How can a company who operates 24/7 only have customer service available at certain times!!! When the lines are either closed or busy and you hardly get a proper reply via email. </p>