Zando Order #***

I orders beauty products from Zando on a Balck Friday deal, the 29th of November 2019. My order was only delivered on Monday, the 9th of December 2019 and it was an Adidas sports bag. I phoned Zando, after waiting at least 20 minutes for my call to be answered. I logged the error and was promised and answer the following day. I received no feedback at all. Tuesday, the 10th of December 2019, I phoned again late the afternoon. The whole process to document what happened was done again and I was promised a call the next morning as well as a confirmation e-mail. Once again, not feedback today, the 11th of December 2019. So, I phoned again and held for amount 20 minutes. I was advised again that the incorrect items will be collected and my outstanding items will be reordered, I explained that this was according to the previous consultant already done the previous day, which seems to not be the case. I was also advise that there was not stock on 2 of the items that was ordered, which means I am now losing out on a good deal due to someone's lack of doing their job properly. So now I have to get a refund, which I don't know how long it will take and I am hoping that I do not have to call again tomorrow and go through the same process for the am ample time. I honestly will never purchase anything from Zando again and will not recommend them at all. This is not the first time I have had a problem with Zando. What an extremely disappointing shopping experience.