Zando online shopping a *******

Terrible customer service during this pandemic. I purchased a Nike jacket on 04/06/2020 which was on sale for R999. My 1st attempt was unsuccessful. Zando sent a message: transaction canceled but still deducted R999 from my account. I queried it immediately but as we know the call centre is closed and there is no one to talk to. Terrible from Zando. I purchased that jacket again the same day later the evening to ensure I won't miss out this sale and trusted in good faith Zando would return my money for the previous order which was canceled. This was not the case instead I get a mail from a person called Charl to say my query was resolved duplicate order was canceled? That was never my request in the first place. It's been a week I still have received no feedback or refund and will naver make use of Zando online shopping again and will definitely inform all my family members and friends who introduced me to Zando of the poor to no service received and they are portrayed as *****s where there staff can't reply to 10 simple emails received. I am truly disgusted by this service as R1000 is not a little money during this pandemic. I do not see how Zando could correct this matter as they honestly display no customer service or satisfaction. I will make sure Zando must fall and online shopping sales drop because I will post this on Facebook al and make a video on Tik Tok to express my disappointment with Zando. I want my money now I am going to get Lawyers involved as I can't wrap my mind around a business that operates in this manner.