ZANDO ONLINE CUSTOMER SERVICE

I used to think that Zando was one of the top online retailers, however I have recently become extremely disappointed with their customer service. I purchased a pair of flipflops online as a gift. As Zando's 14-day return period has lapsed, they refuse to accept the product return, notwithstanding that it is still in its packaging, has not been worn and is unsuitable. They product in question appeared to be black in colour, however are in fact olive green. My son had requested black flipflops. I have absolutely no use for this item and it amounts to an absolute waste of money. I am furthermore disappointed by Zando's inability to reach a compromise solution regarding this issue as the online customer service representative flatly advised that there was nothing they could do in the circumstances.