ZANDO - ON-LINE HORROR STORE - NOBODY CARES ABOUT THE CUSTOMER

I placed an order on the 28th November for a Forever New Bag and two watches. The delivery printed at the top of their page is in bold letters STANDARD DELIVERY TIME 5 - 7 WORKING DAYS. Well if you work it out it is now on working day number 11 and I have received the watches which I want to return but I have not received the very expensive Forever New Bag. I have sent email after email, even emailing the MD of the company with ZERO response. I called the Call Centre, 18 minutes I held on for someone to respond and they told me that the Forever New Bag was to be delivered directly by the company that does Forever New and not via ZANDO. They gave me a reference number and told me that they had contacted the supplier who would phone me the next morning to confirm the delivery. 3 days later and no call from the supplier, no response from ZANDO. With the watches, I want to return them, but on their system, it states out of delivery so I cannot do a return voucher to get them to collect the watches. I have just emailed customer complaints, which I am sure goes to Internet Heaven because no-one will respond to this email. I have bought from ZANDO before and they have been excellent but the two orders that I have done in November are a disaster. The problem is that they are sitting in some building in Cape Town some where, they know you cannot physically go there so they do sweet nothing to assist you. On-line shopping is supposed to take the drag out of going to the Mall but it just makes you angry and your nerves are on edge because you are not sure whether the goods will arrive or whether you will get your money back. What a useless company - so similar to everything in South Africa. Service means nothing to these people. I thought I would be the only person logging a complaint about ZANDO but was so shocked to see that there are more than 172 pages of complaints and in there very special style - not one of the complaints has been responded to. I will NEVER buy anything from ZANDO again and I suggest you don't either.