Zando nightmare

I've been waiting over a week for a standard delivery item to Sandton. My order still says processing. It was meant to be a gift and now I can't even find out where my order is despite trying all of this week to resolve it because after waiting cumulatively for 3 hours on hold on Monday and Tuesday I still couldn't get through. And forget about emails because I've sent 3 different emails and still no response. Zando has taken my money and all but disappeared