Zando just don't care

<p>I've logged 4 items to be returned on 09/12/2016 at 06:16.</p> <p>On 13, 14 , 16 and 17 December emails were sent, NO feedback. On the 19th 4 calls were made, 3 of them I were cut off and the one, I spoke to Azraa @ 11h45 (after holding 17 minutes) were she confirmed she will send me an email and phone me to inform me collection will be on this day (19th) - again NO feedback. Today, 20 December I spoke to Conita at 08h12 who confirmed she sent an email to the courier with her supervisor on copy and collection will be before 13h00 today. To date NO email and NO phone call. Yesterday I've also posted on Facebook, and guess what NO feedback again!</p> <p> </p> <p>What else should I do to get the stuff collected and obviously if service of collection is so BAD, I can't imagine how I will struggle to get my money back.</p> <p> </p> <p>Zando has a huge problem with customer service and response is NOT a priority to them. I'm not in the office from one today and already extended my time 2 for them but again, they just don't care.</p> <p> </p>