Zando is up there when it comes to service

I bought an item from Zando for some odd reason didn't fit me. The courier was supposed to have fetched it but didn't and claimed that I was unavailable which was misleading. I wrote an email refuting this because no one called me. Barely an hour they followed up and called me to apologise and made alternative arrangements to collect the returned item. I just love how quickly they put their fingers on the issue. I just love prompt response.