Zando is the worst online store

Zando does not even deserve to receive even half a star. Zando has to honestly be the worst online shop that has ever existed. I bought sneakers which took 3 weeks to be delivered after various emails asking about it and no one bothered to respond in that 3 weeks. Their policies are not practical because what is written in them is not how the works work by. After receiving the item, it did not fit me, and i had to log a return, boy was this a struggle. Their new app is so useless. Zando did not update the item as delivered so i could not log the return. Again, i had to email (which no one bothers to answer) had to call several time using my own airtime to ask them to update it. When i asked them why it took so long (2 weeks) they told me ( after numerous call and no one answering -as usual ) their system does not notify them that there is a return so they cant see that the is an item which should be collected, i them ask how would i know that because they dont even bother telling us about their stupid system. Then they tell me i should call and tell them, what the hell? Why would i do that because if i log it on the app them automatically it should go through to their side and action it, but no, i was supposed to take a wild guess that I should notify them (which is not my job by the way). Okay, another 3 weeks passes and guess what, no courier come to pick it up. Again, i have to put in so much energy and so much efforts into knowing why, and as usual, Zando does not care or bother to give me updates. Again, with my own airtime and wasting my time, i call to find out why, them they tell me they will take it up. Aibo, how??? After a whole 3 weeks???? Only now because i called you taking it up? They tell me that i should have sent an email and I told them why would i do dat when there are still emails dating to 2 months back and still has not been rep**** to. And regarding this matter, i sent thousands of emails and they dont respond as always, and if i dont follow up on the issue, they will tell me 14 days which is stipulated in their returns policy is over and I will be stuck with an item which does not fit me and what will i do with it?

Zando is so frustrating and it is not the first time they do this. I am never shopping with Zando ever again.