Zando is ****

I ordered an item which was not suitable upon receipt, received 29 Jan 2020(it did not fit). Order number is ***. So I returned the item. Return request number is also ***. This was collected on the 14th of Feb at 3.30 by Dawn Wing Couriers, I have an sms to confirm this. On the 20th of Feb I sent Zando an email to ask when I would get my money back. On this same day I get another sms from the courier company saying they will be collecting my return and then another sms stating that this collection is canceled. That alone made me feel like something was not right. Till this day I haven't received a dime. The 1st response to my email was only received on 5 March 2020. They told me they haven't received the item yet. This is not my problem if I have proof that it was collected from me. If this was lost in transit then it is not my problem as I have confirmation that it was collected. They have insurance for this sort of thing especially if it's not the customers fault. The courier company lost my item and this issue is between them and Zando. I will never buy from Zando anymore and I still want my money back. I am tired of being messed around and I will be taking this further.