Zando is literally *********** and they don't care!

Giving Zando.co.za one star is being generous!

I placed my order on the 3 December, they asked for 5 days delivery time (which would still have been fine). It is now 12 December and I have yet to receive my order. Their customer service is nonexistent, I have been on the phone waiting 20 min for anyone to answer - which no one did. They don't respond to my emails or give me any real feedback on any social media site where I have asked the question.

They sent a mail saying my order will be delivered on the 13th - but it has not even left their warehouse and their courier service doesn't have it on their schedule, so of course this will not be delivered tomorrow.

I am going away on the 14 December and need to take this with me as it is a gift, which probably won't happen and I cannot even cancel the order to get my money back so I can go buy something else?

I don't know how a company can function like this - complete incompetence and disregard for their customers once they have taken your money.

This was my first and last order with the company - well done on making such a good first impression!