Zando is just not delivering this festive season

My orders was placed on the 23rd of November, payment was made early morning on 24th of November. I got a response confirming delivery of my items between the 28th to 30th November. We are now going for the third week as It has already been two weeks since the order was placed and a week since delivery should of taken place. I have send various emails without reply. I had my husband call as I struggled to get through and was kept on hold for hours, finally one of Zando’s call centre agents then confirmed delivery in last week still, before close of business on the 7th of December 2018. I even got an email from the delivery department confirming delivery on the 7th of December 2018. However, today has come and gone and I have yet to receive either of my packages. I even mailed Zando to confirm the delivery is still set for the 7th of December 2018 and got an email for only package and thereafter emailed again regarding my other package without reply. We are going for another week and we are set for holiday and I still have nothing this is unacceptable! They are just not keeping to their own terms of delivery and they are not keeping me updated or even just giving me feedback as to the delay. I am beyond furious and if I knew this was going to be the case I would have bought the same product at Edgars and would of paid the additional R50 GLADLY! They are not delivery to their promises this festive season and I would be so bold as to say rather not take the risk with your gifts and Zando!