Zando is incapable of booking couriers to collect returns

I placed an order on 27 May (containing 2 items) I logged a return request on 2 June for 1 of the items. To date no courier has been to collect the item (10 July) how long does it take to send a courier? I’ve sent emails, I’ve sent messages via Facebook messenger where at least I’ve received a response twice that they will send a courier. But still no courier came to collect the item and I still don’t have my R899 refund!!!! O and off course you can’t phone them because their phone number has been deactivated due to COVID-19. Seriously bad customer service! And to top it all off I received an SMS this week saying there has been a delay with processing my return due to an ‘unforeseen situation’... well I still have the item in my possession so not sure what they are trying to process. They just need to send a courier to collect it