Zando is all for the Money not their customers

Im so discussed with zando, they are not customer centric.. I bought a nike item of R1500 in February as a gift, as my partners birthday was only now in April, im nit one to buy gifts last minute, then we he received it we ddnt even take it out of he package just delt the material n he said he doent like the fabric n this size wont fit.. I contacted them on live chat all they could say was we have a 14day policy, i askes so what do u do in a case where it is a gift, they were of no help said i must email. Them, i then got a call from an agent telling me she sooke to management n they wont settle to refund.. Maybe if it was a month. Later... So now u can twist n twerk your 14days policy, not once did a manager try and speak to me they wouldnt even over a different means of accommodation, i want my money back as i need to buy another gift.. It wouldve been a different case if we wore the item or damaged it, I will never support them again they all for the money and dont give a damn of there customers, i have a case no and am taking it further with the consumer ombuds