Zando is a ****

I placed an order at zando for a weave, when i got the parcel i checked it at home and was not happy with the quality of the hair. I logged a return the following day after delivery. Item still new was taken out of the plastic bag, checked nd put back inside. Its been more than 10 days waiting for my refund nd now when i called to follow-up. They tell me supplier rejects the item no fault found so i cant get my money back. So must i now sit with an unwanted item?