Zando is a rotten company that lies to customers!

On the 25th June 2018 I placed a order on Zando for a gift for my husband's birthday, I normally receive my orders from them pretty quickly, this time it was the opposite. To date I have not received my parcel or any feedback from them as to where it is. I needed to do the follow up, as everytime I logged into my Zando account the status was on processing. On the 01st July 2018 I decided to give the call centre a call to follow up and I was told that my order is being processed and I would get it by Wednesday, I accepted what I was told and left it at that. Then on the 04th July I still never heard anything or received my order, I called again and spoke to a Ebrahim, he assured me that I would get my parcel by Friday 06th July as the delay was due to them moving warehouses, when I asked where is it he said it was still at the warehouse and was not processed :(, I want to know who is lying? I then called again on the 07th July as I was told feedback will be given which to date I have not received, spoke to someone else in the call centre and still no luck. I was then given a whole long story of how they waiting for details from the courier and then they will email me. To date no one has contacted me with the whereabouts of my parcel or when I will receive it.

I was promised and as per my conversation with Ebrahim, he said and I quote "you have my word" you will get your parcel on Friday - well my dear, I DONT HAVE IT!!!!!!!

This is theft, I paid for something that I don't have in my possession and I want it, along with a free item for the inconvenience all this has caused me