Zando is a *******!!!

I placed my order with the option of the I fast payment, to my dismay I was not able to do the payment as the system kept keeping me out, I then did an EFT payment. I then received an email saying my order was cancelled online. I have sent dozens of emails and no response. I call and hold for 16 minutes each time before i get through to customer service, the 1st agent advised to replace the order, but the dress is no longer R130.00 it is now R200, which I refused. I therefore requested a refund, sent my POP and supp**** my bank details for the refund. Days later still nothing, 3 customer care agents later, and I have still not received my refund. Please note that this query has been going on since the 29 November 2019 and to date have not received my refund.