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Bertram B

1 reviews | Active since Jun 2015

29 Jul 2016, 08:28

Zando *******ly accessing my account

<p>A week ago I ordered 2 T-Shirts from Zando. Yesterday I received 3 mails from Zando. 1 Mail from two departments not knowing that I was CC'd (I'm guessing) with the one department explaining that one of the T-Shirts should not have been online as there is no stock etc etc. Then another mail from Zando welcoming me and asking me to click on a link to select a new password. The weird thing is I didn't request a password reset and I'm not a new customer. Then I received another email confirming that I have requested one of the T-Shirts to be removed from the order. -- So it seems what happened is that somebody from Zando decided to reset my password so that they can gain access to my account. Then having access they cancelled my order so that nobody at Zando can get into trouble. That is absolutely shocking customer service. How does that build trust between you and the customer???? I have requested answers from their Customer Service line aswell as Facebook. Customer service wanted me to speak to the guy that made the mess. Why do I want to do that?</p>

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