Zando have a slick operation

<div>&nbsp;#WIN&nbsp; Tried out Zando for the first time recently (order # ***). I'd say that they are somewhat better than other online sites I've bought stuff through but here's what really sets them apart for me: Background: as with so many other digital retail operations there's so often a disconnect in the chain. Specifically, I ask online vendors to ensure that the courier delivery driver calls ahead to ensure that I will be home to take delivery and this usually fails. Instead, I get a call from the driver to say he's at my gate and then he gets upset if I'm not home. I understand the background consideratiopns that apply but it so hacks me off when these chains are multi-party and the process breaks down. Where Zando differentiate themselves is that they have dedicated/independent local area delivery operators and their process is that this person calls ahead and better still that the whole end-point delivery is based on the content of that call which, presumably is recorded for the record. Unfortunately, my recent purchase is not suitable and I am returning it for refund. I was unable to log the return on their web site and engaged with them via their online chat link. Done ‘n dusted in no time and before the chat was over, a confirming SMS had already arrived. And, that SMS states that “our pickup associate will contact you on the day of the pickup” with my mobile # stated. Slick!</div>