Zando has become a huge money risk

My wife placed an order with Zando on the 29th November ( ********** 57) and again on the 30th ( ********** 57)November 2018. Zando promises to deliver between 3 and 5 days.Today it's day number 17. The items bought are not even ours but belong to our helper (Gifts for her children). After saving throughout the year , poor woman is going back to her kids empty handed. Obviously Zando does not understand how far reaching this unprofessional behaviour can go.Stop telling us about effects of black Friday , you are not the only online retailer who had black Friday. Each time we call , we receive an automated apology,when we mail , we receive an automated email.Very impersonal. It's poor planning on your part Zando,and lack of business continuity planning. We won't clap hands because of the black Friday excuse , you are just unbelievable.