ZANDO GRUESOME SERVICE - PATHETIC!!!!!

I have placed an online order on 16 November 2018 to the value of R240. Just as I finished my credit card transaction I received e-mails to say the order have been cancelled. I immediately phoned my bank Absa, who confirmed that the money has indeed gone through and the the merchant - Zando- needs to refund me. Zando was closed by this time. On Monday 19 November I spoke to a Zando Call centre agent (Galima Ariefbien) who said the R240 was reversed back into my account on that same morning at 06h09 but that I would have to wait 7 days for it to show on my side in my credit card account. How the hell does this happen? Anyway I have waited for more than a week and decided to call them. I have been struggling for anyone to answer their call centre number on ********** 636 (their only number on the website) SINCE 26 November. I have sent them e-mails with NO RESPONSE to date. I confirmed with my bank (Absa Credit Card division) again yesterday 27/11/2018 that Zando's bank needs to release the money back to me from their side. Which means my money is hanging somewhere in cyberspace and I have no items to show for it since they cancelled the transaction from their side. WORST SERVICE EVER - I want my money!