Zando goes silent

I ordered a jacket on the 20th June 2018. It is supposed to ship with 2 - 5 days. I have not yet had a status change update since the purchase. When I track the parcel it is still in its initial status. I have tried to phone Zando twice with no luck. No one answers. I have also sent 2 emails requesting an update on my order, and have received no response. I would like a response as to what has happened to my order.