Zando *****

I would like to voice out my disappointment with the service i received from Zando. I placed an order on Sunday 06/05/2018 and made a card payment. However I received two emails from zando informing me that my order has been cancelled because of non payment. On the other hand my bank statement shows that the payment was successful and funds were debited from my account. I tried calling the helpline three times without success. I then sent an email to them but still no response and its been more than 24 hours. This wasn't my first bad experience with Zando. The first time my order was delayed by more than a week with no communication from Zando.