Zando - Extremely disappointing and frustrating customer service.

I purchased items on the 13/04/2018 and received the package already. My order still shows as being dispatched on my Zando profile and this will not allow me to request a return on some of the items. I have been emailing them for the past few days and no response. I even Fb messaged them a few hours ago and still nothing. I need these items returned asap before the return dates are up! the chatbot on their site is no longer active as well. Extremely disappointing and frustrating service. If they have been experiencing high service request volumes for the past month, if not more. they should really consider hiring more staff in order to keep their clients satisfied and the admin work in order! Order # ********** 98