Zando don't care and using bad courier service

I ordered for my first time ever and was so disappointing and still is! I paid extra so that my parcel will be delivered on time, which it never was, the call operators were telling me different stories one said it was delivered while the other said they send my package back to the suplier ect.ect. they let me know on the day that my package is out for delivery and i waited the whole day, they cant even send a message to say sorry something is wrong, i had to phone them 2 days later becuase they didnt respond to my emails asking where is my parcel, I recieved my package 2 days later with not even a single email from them to apologize or explaining what happened. Why did i pay extra to be delivered faster when it took longer? And they just have no worry about client services, like i say they didnt even let me know whats going on neither responded to my emails and no appologies ??? Really bad service. It was my first and last buy from them!!!