Zando doesn't want my tootsies to be toasty

I ordered my boots on 23 July thinking I could wear it in August for the last cold weather before spring. It is now 18 August and I have still not received it, almost a month later. Customer service still can't tell me what happened, why it took so long or at least when I can expect my order. I am so disappointed. Everyone at my office keeps receiving their packages - within 48 hours - from other companies but I have to wait longer than three weeks with no end in site. Bring my boots!