Zando doesn't know what they are doing.

I ordered bikini's for my trip, its day 7 and still nothing and I leave today. At this point the status on tracking is order processing. I've been advised that I ordered a fashion market item and that comes directly from the supplier. I really don't care, Zando promised me 5-7 days so I expect it by latest day 7. I called the call center and waited for 21 minutes only to be told that they will have to find out. In other words they cannot trace its availability with the warehouse. I understand that sometimes things don't go as planned but can someone in Logistics do their job pull a list of goods that is not expected to be delivered within the time frame contact customers and advise on the problem and solution. I will never order from Zando again. 1st and last time.