Zando discriminates. Eid fails because of Zando

I wish I could give zero stars. I'm actually out ranged at this point. I have been emailing and waiting for a response from Zando for almost 2 weeks now. My items were canceled. The cost of my items were just under R200. When my items, my Eid gifts for my family, were canceled, Zando only reimbursed my delivery fee/shipping costs. I emailed them about this and was told I will receive the rest of my refund within 48hrs. After 48hrs I emailed again. Then again, and again. It's been almost 2 weeks since they emailed me and still no refund or response. Eid is in under a week and here I am broke and unable to purchase my Eid gifts because I'm still waiting on Zando. I feel should this have been a Christmas gift with response and refund would have been completed but because I'm Muslim and it's Eid, no effort is being put on this matter. I have emailed them again today. I am truly disappointed by them. I have had such wonderful experiences up until this point. They just canceled my order and that was it. I cannot believe this.