Zando disappoints and makes false promises

Zando disappoints and makes false promises to their customers. I ordered a dress that should have come with a belt that was advertised with the dress, however I got the dress but NO belt. I have been told that they probably misplaced the belt at their warehouse when the dress was packaged. I was under the impression that all was fine until my emails and calls went to deaf ears. Nobody responded and nobody cares about what you received in your delivery, all they care about is their money. The dress was packaged so badly, was inside our as if someone tried on the dress and just wrapped it up and threw it in a plastic bag. Surely customer service exists somewhere, but not a Zando.