Zando closed shop - no delivery and no response

On 6 February I ordered 2 items for express delivery on 9 February. It's now 13 February and I have not received my order nor have Zando responded to my daily emails! The order status still shows that the order has been handed over to the courier partner. Considering the number of complaints on Hello Peter regarding non delivery/ no response, it may be safe to say that Zando has either closed shop, everyone who works there has died or they've been abducted by aliens.