Zando can't fulfill an order within 11 days

Terrible after sales service. 11 days to receive an order. Purchased products off the site for my sisters wedding. Zando did not deliver within the 7 day period. Arranged delivery to be changed to the wedding venue and was then promised it would be delivered the next day. Phoned 13 times to confirm delivery would be made and was promised every time that I would receive the products at the new location by the end of business the next day. At 15:45 the next day, after still not having received or heard anything regarding this order, I call again. They had closed office already and i could not get in touch with anyone. I had asked repeatedly for the courier drivers number in case he was lost or needed to meet somewhere in the area. I was told that they could not give me that information, but GUARANTEED delivery by the next day. I am so disappointed that Zando was so disinterested in my order after repeatedly having to follow up with them, not getting any results, and ultimately not receiving an order that was placed and paid for 11 days prior to the event. Being an online shopping business owner my self, I would never treat a customer like this, and would make sure, especially knowing that the products ordered were for a momentous occasion, that the products were either delivered as promised originally, or alternative plans would have been made and fulfilled to make sure the customer received their order. The communication was not only less than impressive, it was an outright lie. how can you "guarantee" a client delivery and not even communicate there is an issue? I then had to spend MORE of my money to drive an unnecessary 65 kilometers from the venue to the nearest town to find items to replace my order. This threw the entire timeline out and actually caused major stress to not only the bride but the entire wedding brigade. Thanks Zando for almost ruining what was supposed to be a beautiful weekend withe family and loved ones.