ZANDO BAD SERVICE

I put in an order with them on the 26th November 2018 and my order only arrives on the 10 December with WRONG items, what irritates me more is that they don't pick up calls or answer emails when you reach out to them for help. on top of that you can't do an exchange so meaning I must place an order again which now is costing me more money for the item and delivery because they ONLY have a refund option, and I have to wait for a long time to get my order! ITS NOT MY FAULT THAT YOU DELIVERED THE INCORRECT SIZE!!! Zando your service SUCKS..... you don't know what / who a customer is and have no respect for us as customers, the fact that you continue to ignore mails and not pick up calls makes it worse.