ZANDO - BAD SERVICE

I placed an order with Zando a week ago and still have not received my goods. I called twice this week to inquire and was told that I will receive a call back on the whereabouts of my item however I have received no feedback. Zando offers a service where delivery takes place in 5 days, however this is not true as I am still waiting for feedback leave alone the item. Why offer a service if you are not going to deliver. I will say that false its advertising. its even more frustrating to waste your time and effort following up on your order and to get told you will be called back with the relevant information but never receive the call. This was my first time buying on Zando I can assure you it will be the last. I would rather purchase in store and know that I am receiving goods for my money than have people take my money give me nothing in return and then use my money to pay their useless staff. I am also going to pass this bad experience on to all my family and friends so they do not have to experience this.