Zando - appalling service!!

Order nr ********** 77: I placed this order on 22/11/2018, to date I have not received my parcel. After wasting 82 minutes of my airtime trying to get this matter sorted I am still not in possession of my order. When I placed my order I completed my cell nr and for some reason Zando dispatched my order with a different cell nr, I emailed on 30/11/2018 no answer received so I called on Monday 03/12/2018 to find out what is happening, after holding on for 21 minutes the call was answered and the lady called the courier company to give my correct contact nr but she could not tell me why my order was dispatched with the incorrect number! Yesterday afternoon I called again and held on for 21 minutes eventually I was told that a OPS manager will call me back, which he did. He promised me that I will have my order today 04/12/2018 he escalated this to their courier company. Today 04/12/2018 I get an email from Zando stating that my order has been cancelled!!!!! I have not cancelled the order! I tried calling them thrice, after 40 minutes I eventually gave up. This is unacceptable that I must waste my airtime to follow up on Zando's promises! Appalling service... no service.