Zando and DSV -together a complete disaster!

Terrible service from Zando and from their courier company DSV. My order was placed on 07 December. Zando advised a "slower than normal" delivery time of 5-7 working days. The order was only dispatched on 13 December. As of today, 27 December I still have not received the order, making the Christmas presents it contained now irrelevant.

I have followed up with Zando several times, to be assured it was "being escalated" with DSV. The latest from Zando was a suggestion that we collect it ourselves from DSV in Centurion - we are in Joburg. In desperation, we are doing this.

I have now unsubscribed from Zando - it's not the first problem I have had with them. Seeing the other comments on this site, their rating, and the fact that they do not respond, it seems they have a LOT of unhappy customers.

And now I see they have taken their website down.... does that mean they are going out of business? What happens to customers like me who are also waiting for refunds?????