Zando: accountability, IT and customer service issues

For many years I would occationally order from Zando, and had a neutral - positive experience from the company's overall service, when compared to others like Superbalist / Takelot etc. For the past 2 years, this drastically changed.

If I sum up the main concerns:

Turnover time for customer queries, and a lack of proactive problem solving and communication Untruthful online advertising: Zando's comparitive price feature very clearly advertises one to get a discount code wiothin 24 hours of you sending the link to the discounted item: This has never happened for me - I always need to send a customer complaint (typically after 3 working days) for not having received a reply to my link sent, and then I would get a reply in another 2 day's time from customer services with the link. Frequently the item I wanted is then not available anymore on the Zando site, or not 'available to order' on my profile. Linking to issue 2 above: Overall pricing - Zando advertises to guarantee the best prices, but a simply Takelot search for example on all Fitflop shoes clearly demonstrates that Takelot offers the same item on average for 30% cheaper - and following this, the Zando 'get the better price' feature does not work and is misleading, as described above Lack of communication between different parties handling a customer complaint Frequent IT issues, especially when new promotions / app promotions / discount codes are advertised, or any IT issue is experiences, the real issue (of an IT glitch in the system) would not be mentioned to the customer. Lack of follow-though from customer services, my personal experience being 'Faadwa and Julia' It is quite clear to me that when Zando grew over the past few years, unfortunately personnel development / training and IT expertise development did not grow on par to keep up with the demands of the business. This has become very clear in the many problems customers experience in times of higher demand such as Christmas and black Fridays. I also do not see any accountability from the company to clients' online and social medial concerts, for example no HelloPeter complaints gets a response form the company. I have also not experienced Zando to be responsive over other platforms like Facebook.

Regardless of all the above challenges, my own personal recent experience of the Zando online shopping is still an ongoing circle of non-repsonsiveness from Zando and frustration from my side. The people dealing with my issues were Julia and Faadwa, but it has been more than a month, and I am still a much frustrated soon to be x-customer.