ZANDO

I bought a dress from Zando, it didn’t fit me. I requested an exchange with a bigger size. The exchange was made but to my surprise the exchange dress is smaller than the previous dress I was sent. The dress cannot even go pass my shoulders. Whereas the smaller dress was able to pass through my shoulders with no problem.

I have sent ZANDO customer service an email on the 19 December 2018. To date I have not received any response. They also don’t pickup calls. I have been calling from 18 December 2018 to date with no success.

It’s not the first time I make a purchase from ZANDO and never had such an issue of size. But the frustration is the fact that they just don’t care about customer experience and don’t respond.

I seriously doubt if I can recommend any person to make use of this service.