Zando

I ordered some items from Zando, firstly I couldn't trace my order or see the estimated delivery date (note they deliver between 3 to 5 days). I got quite worried and tried to get a hold of them by calling. This didn't work, called about three days in a row numerous times which they kept me on hold for longer then 7 minutes and after this time I would be disconnected. I sent emails and even direct messaged their instagram account. A very delayed response via email ensured me that my package would be delivered by 30 November 2018. Take note I also brought under their attention that it is urgent because I'm flying back home on 1 December, therefor would no longer be here.

I didn't get my package today, doesn't even help I try calling or emailing them. I'm very unimpressed and also quite angry. This is very unprofessional. I'm not even as mad about my package not being delivered, but more about the fact that they neglect to answer their phones for support and also gave me a sure date for delivery that didn't happen.

I have requested a full refund on my order and will also never make use of their services again. If this is the way they attend to matters I will also not encourage anyone on using their services.