WRONG SIZE AND NO CUSTOMER SERVICE RATHER NEVER ORDER THERE AGAIN IF THIS IS THE CASE

I ordered and paid for my product on the 3rd of November 2019, did not receive any confirmation, no processing update nothing. Sent my query and all they told me was that the case was now resolved, without even really helping me at all. Received an email the 28th of November 2019 that the product is on its way, but I can't even track it. Upon receiving my product it is 2 size to big - ordered a M received a XL. Sent an email to Zando on the 30th of November 2019 as to return the product to receive the correct size. I am still yet to receive feedback and the return policy is only valid for 14 days. How is the even fair if they don't reply their emails to do the return??? I have sent the same email 4 times now and phoned them. Still absolutely no feedback from their side. Even having the audacity to ask me to give a review. Absolutely ridiculous!