Worst service from Zando

The worst service I have experienced from online shopping. I ordered a pair of Nike sneakers, and I received the package with no shoe inserts and the right shoe had dirt marks. Logged a return minutes later from delivery and it was collected next day. On their site it kept showing my package was yet to be collected and I called them to advise them it has been collected. 48 hours later they responded that I would not be getting a refund, or another pair and the reason was because they inspected and the dirt mark which was the basis of my return as well. The package was poorly packaged in a plastic and not a box and I received the box slightly banged from the delivery guys. Some companies will honestly do anything to get rid of their unwanted stock and Zando is one of them. Their returns team is very rude and unhelpful. I provided them with proof and images and requested they provide me with the same until the point of delivery from their warehouse and they told me that unfortunately they do not have the footage. They even had the nerve to tell me that if I don't take the package back, I will forfeit it. I am guessing they are seeing an opportunity to do what they did to me to someone else. I was a regular customer and I wil no longer to purchasing anything from them.