WORST SERVICE

I EMAILED CUSTOMER CARE EMAIL AS PER THEIR WEBSITE THE 12TH OF JUNE AND I HAVE STILL NOT RECEIVED ANY FEEDBACK FROM THEM. HOW CAN YOU GUYS ADVERTISE ON FACEBOOK AND AD BUT WHEN YOU ARE INTERESTED IN BUYING THE PRODUCT IT IS DOUBLE THE PRICE, THIS IS FALSE ADVERTISING AND YET NO ONE CAN COME BACK TO ME REGARDING MY QUERY. WHAT IS THE POINT OF HAVING AN EMAIL ADDRESS IF YOU CANNOT EVEN REPLY TO YOUR CUSTOMERS