Worst service!

Totally unhappy with the service. Order placed 4 December. 12 December, no delivery yet. I've been advised via email to expect delivery 14 December. I emailed customer services 10 December, to say that the delivery address (office address), will be closed as of 14 December to mid January and they need to please deliver by 13 December. I have not received any response from customer service to date. I've contacted them via telephone as well, but was cut off. Can customer "service" please have the courtesy to reply to emails!!!