Worst Service!!!!

<p>Disgusted by the lack of service from Zando.</p> <p>My husband logged a call in the beginning of the week - Monday 5 December 2016- of a faulty product we want to send back and get a refund on. Zando promised that someone would fetch the item within 48 hours of the call being logged. This was not done. It still has not been collected. No one answers the phone, no one responds to our emails. Customer service is appalling!</p> <p>What more must we do to get this issue sorted???</p> <p>Can Zando PLEASE committ to the speedy customer service you so fervently advertise!!!</p>